40 Years of Stellar Support: Getting to Know MIP’s Customer Support Team  

40-Years-of-Stellar-Support

Possessing nearly 200 years of combined experience, MIP Fund Accounting’s Customer Support team partners with customers to ensure they’re fully supported whenever a need arises.  

MIP’s Customer Support team exists to get to know you, your organization, and your needs. The team features several individuals with backgrounds in accounting, technology, and customer service and handles all customer support requests from the online chat tool, support tickets, and phone calls. The team resolves most issues within the same day but is amply equipped to tackle more extensive cases. 

To consistently provide exemplary service, the team regularly surveys customers to collect their thoughts. The support team currently touts a 94% customer satisfaction score. TrustRadius, too, recognized MIP’s exemplary customer support by awarding MIP its Best Customer Support Award in 2021.  

But what makes a proficient support team? Our Customer Support team explains: 

“It is a unique honor to get to work directly with so many nonprofit organizations and to be able to help them keep moving forward with their missions. The more common thread that binds our team, and what keeps many of us here, however, is the sense of community that we share, both in wanting to help our fellow team members and more importantly, in feeling a sense of value that we bring to our greater community of customers who are working to better our world.”  

Although each support team member interacts with customers individually, the team is driven by its determination to provide the best support collectively. “We have a highly collaborative group of analysts who collectively accomplish things as a team that would not be possible individually. We also care deeply about our customers and the work they are doing, and those two things are a big part of what makes us successful.” 

Ensuring that clients are successful is key to helping clients move their mission forward.  

Support isn’t only technical either. Community Brands also help with enablement and upskilling customers through Community Brands University and our online knowledgebase. CB University features multiple classes and training opportunities and our online knowledgebase is available 24/7 for customers to access whenever they need help.   

A Community of Raving Fans  

Don’t just take it from us, though. MIP customers across the U.S. have taken to TrustRadius to share their experiences with the customer support team.  

  • “Support has been exceptional and quick for any questions or issues that have arised. Support is the biggest reason we will continue to operate with MIP. Support has been fantastic with the quick chat ability and if they have been unable to help via chat a phone call and screen share follow has been great.” 
    Elizabeth M., Cunningham Children’s Home 
  • “The knowledge base has so many helpful articles …  A great deal of information is available to look for answers for yourself. They do have a live support staff too that are always friendly and knowledgeable. Any issues I have ever encountered they were able to easily help resolve.” 
    Tim W., Blackburn College 
  • “Another benefit is having access to customer support. MIP support team is easy to access whether online through the knowledge base, through the system’s help feature, or by calling and talking to support staff. MIP makes it easy to access information – if you aren’t sure how to do something it is easy to find out how.” 
    Marisa T., Coastal Bend Center for Independent Living 

If you’re considering a fund accounting solution, MIP is a true partner that supports your nonprofit’s financial needs and accounting processes. Request a demo today to learn how your organization can benefit fund accounting.

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Eric Oliver

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