Support
Our support team takes the time to:
Get to know you, your organization, and your constituents, as well as your daily and long-term challenges. In order to best help and support you, we never stop looking for ways to improve your software user experience.
Chat
Chat is a great option for quick ‘how to’ and non-complex issues or questions.
8:00 a.m. – 5:00 p.m. CT,
Monday – Friday, Excluding Holidays.
Support Center
Submit new support cases, view existing support cases, and update your password here.
Community
Connect with fellow Community Brands users for best practices, answers, and other information.
Knowledgebase
Get the latest release updates and peruse our library of products.
Phone Support Hours of Operation
Monday-Friday, excluding holidays.
7:00 a.m. – 7:00 p.m. CT – MIP Fund Accounting, MIP Cloud
7:00 a.m. – 6:00 p.m. CT – Millennium, FR50, Fundraising Online (AFO)
Support Phone Numbers
800-945-3278 (Toll-free for US, Canada, Puerto Rico)
512-861-3278 (Local & International)
800-647-3863 (Sales Team)
Support Chat Live
Support Chat for MIP Fund Accounting and MIP Cloud is available
8:00 a.m. – 5:00 p.m. CT, Monday-Friday, excluding Mondays from 3:00 p.m. – 4:00 p.m. CT for team meetings and holidays.
Holidays Schedule
Customer Support for our Fund Accounting and Fundraising products is not available on the following holidays:
New Year’s Day (Observed) – Monday, January 2, 2023
Martin Luther King, Jr. Day – Monday, January 16, 2023
Good Friday – Friday, April 7, 2023
Memorial Day – Monday, May 29, 2023
Juneteenth – Monday, June 19, 2023
Independence Day – Tuesday, July 4, 2023
Labor Day – Monday, September 4, 2023
Veterans Day (Observed) – Friday, November 10, 2023
Thanksgiving Day – Thursday, November 23, 2023
Day After Thanksgiving – Friday, November 24, 2023
Christmas Eve (Observed) – Friday, December 22, 2023
Christmas Day – Monday, December 25, 2023
New Year’s Eve (1/2 Day Observed) – Friday, December 29, 2023
New Year’s Day – Monday, January 1, 2024
Additional Resources
