Our support team takes the time to:

Get to know you, your organization, and your constituents, as well as your daily and long-term challenges. In order to best help and support you, we never stop looking for ways to improve your software user experience.


Chat is a great option for quick ‘how to’ and non-complex issues or questions.

8:00 a.m. – 5:00 p.m. CT,
Monday – Friday, Excluding Holidays.

Support Center

Submit new support cases, view existing support cases, and update your password here.


Connect with fellow Community Brands users for best practices, answers, and other information.


Get the latest release updates and peruse our library of products.

Phone Support Hours of Operation

Monday-Friday, excluding holidays.
7:00 a.m. 7:00 p.m. CT – MIP Fund Accounting, MIP Cloud
7:00 a.m. – 6:00 p.m. CT – Millennium, FR50, Fundraising Online (AFO)

Support Phone Numbers

800-945-3278 (Toll-free for US, Canada, Puerto Rico)
512-861-3278 (Local & International)
800-647-3863 (Sales Team)     

Support Chat Live

Support Chat for MIP Fund Accounting and MIP Cloud is available
8:00 a.m. – 5:00 p.m. CT, Monday-Friday, excluding Mondays from 3:00 p.m. – 4:00 p.m. CT for team meetings and holidays. 

Holidays Schedule

Customer Support for our Fund Accounting and Fundraising products is not available on the following holidays: 

Christmas Eve (Observed) – Friday, December 22, 2023
Christmas Day – Monday, December 25, 2023
New Year’s Eve (Observed) – Friday, December 29, 2023
New Year’s Day – Monday, January 1, 2024
Martin Luther King, Jr. Day – Monday, January 15, 2024
Good Friday – Friday, March 29, 2024
Memorial Day – Monday, May 27, 2024
Juneteenth – Wednesday, June 19, 2024
Independence Day – Thursday, July 4, 2024
Labor Day – Monday, September 2, 2024
Veterans Day – Monday, November 11, 2024
Thanksgiving Day – Thursday, November 28, 2024
Day After Thanksgiving – Friday, November 29, 2024
Christmas Eve – Tuesday, December 24, 2024
Christmas Day – Wednesday, December 25, 2024
New Year's Eve (Half Day) - Tuesday, December 31, 2024
New Year’s Day – Wednesday, January 1, 2025

Additional Resources

Reset Password

For self-service or after-hours support resources password resets.

Reset Password

MIP Checks & Forms

Order checks and forms that are guaranteed to be 100% compatible with your MIP Fund Accounting software. Call 1.800.994.1351 or visit and receive 20% off your order when you use promo code MIP20OFF

Order Now

Disaster Recovery

We want to help you through any unfortunate event that may come your way.

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Hosted Software Status

We provide our customers with full transparency into the status of our hosted products.

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Support Coverage

We provide you with access to a variety of valuable services as part of your support plan.

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MIP Support