Customer Support Availability

Support Hours of Operation

Monday-Friday, excluding holidays.

7:00 a.m. – 7:00 p.m. CT – MIP Fund Accounting, MIP Cloud
7:00 a.m. – 6:00 p.m. CT – Millennium, FR50, Fundraising Online (AFO)

Support Phone Numbers

800-945-3278 (Toll-free for US, Canada, Puerto Rico)
512-861-3278 (Local & International)
800–647–3863 (Sales Team)     

Support Chat Live

Support Chat for MIP Fund Accounting and MIP Cloud is available
8:00 a.m. – 5:00 p.m. CT, Monday-Friday, excluding Mondays from 3:00 p.m. – 4:00 p.m. CT for team meetings and holidays.  

Holidays Schedule

Customer Support for our Fund Accounting and Fundraising products is not available on the following holidays:

December 24, 2021 for Christmas Eve
December 27, 2021 Christmas Day Observed
December 31, 2021 New Year’s Eve ( ½ day – Support closes at 2PM Central Time)

New Year’s Day (Observed) – Monday, January 3, 2022
Martin Luther King, Jr. Day – Monday, January 17, 2022
Good Friday – Friday, April 15, 2022
Memorial Day – Monday, May 30, 2022
Juneteenth (Observed) – Monday, June 20, 2022
Independence Day – Monday, July 4, 2022
Labor Day – Monday, September 5, 2022
Veterans Day – Friday, November 11, 2022
Thanksgiving Day – Thursday, November 24, 2022
Day After Thanksgiving – Friday, November 25, 2022
Christmas Eve (Observed) – Friday, December 23, 2022
Christmas Day (Observed) – Monday, December 26, 2022
New Year’s Eve (1/2 Day Observed) – Friday, December 30, 2022