Support Coverage

Smiling business woman with hands-free set working on computer and giving instructions online to customer.

At Community Brands, we’re passionate about serving our customers and helping them fulfill their missions.

Community Brands (CB) Maintenance and Support provides you with access to a variety of valuable services available from our support team. You don’t need to worry about incurring extra fees for services covered by your support plan. We are here for you.

Our Customer Support analysts can assist you with getting the most value from your solution by:

  • Troubleshooting problems you may encounter when installing or using software.
  • Providing clarification for aspects of the software you’ve been trained on, but need more clarification or a refresh.
  • Offering suggestions for the most effective ways to use the software.
  • Directing you to the appropriate resources for assistance,
  • Sharing guidance on how to recover from mistakes.

There are some topics not covered by our Maintenance and Support plan, but we can assist where possible, they include:

  • Providing product training – we have fee-based online training courses available for MIP, FR50, AFO and Millennium, which are accessible through our Community Brands University.
  • Performing software, product, application, or job-related activities (software installation, data entry, creating reports, etc.).
  • Assisting with third-party software* (ex. installation, training, troubleshooting, integration, etc.).
  • Offering organization-specific consulting or accounting advice.
  • Repairing data or database issues caused by user error, third-party software, or misuse of the solution.

Our own Professional Services and Learning Services teams offer a wide variety of services to assist you with your organization’s needs. We’ve also created the charts below as a guide for what is covered with the Community Brands Maintenance and Support Agreement.

Please select a category from the dropdown menu below to view additional information and resources. If you cannot find the resource you need, our customer support team is available to assist. If you need further assistance, please feel free to contact the Customer Support team. Our goal is to ensure you have the tools you need in order to deliver on your mission.

Installation & Upgrades

Setup, Configuration and Data Conversion

Data Entry/Product operations

Import/Export

Reporting

Rest API

Hardware/Operating Systems/Database/IIS/Browsers

Network Connectivity