Support
Our support team takes the time to:
Get to know you, your organization, and your constituents, as well as your daily and long-term challenges. In order to best help and support you, we never stop looking for ways to improve your software user experience.
Support Hub
Log in to submit new support cases, view existing cases, access Support Chat, view product knowledge articles, and post in the Community.
Community
Connect with fellow Momentive Software users for best practices, answers, and other information.
Knowledgebase
Log in to the Product Documentation Knowledgebase to get the latest release updates or search for articles and product information.
Phone Support Hours of Operation
Monday-Friday, excluding holidays.
7:00 a.m. – 7:00 p.m. CT – MIP Accounting, MIP Cloud
7:00 a.m. – 6:00 p.m. CT – Millennium, FR50
Support Phone Numbers
800-945-3278 (Toll-free for US, Canada, Puerto Rico)
512-861-3278 (Local & International)
800-647-3863 (Sales Team)
MIP Support Chat
Support Chat for MIP Accounting and MIP Cloud is available from the Support Hub
MIP Accounting & MIP Cloud posted Support Chat hours are from 8:00 am - 5:00 pm Central Time Monday – Friday excluding holidays. To access chat, click on “Get Support” from the Support Hub tile above, login, then click the Chat bubble in the bottom right corner of the Home page.
Note: Chat is closed from 3:00pm to 4:00 pm on Fridays for team meetings.
Holidays Schedule
Customer Support for our Fund Accounting and Fundraising products is not available on the following holidays:
New Year's Day - Thursday, January 1, 2026
Martin Luther King, Jr. Day - Monday, January 19, 2026
Good Friday - Friday, April 3, 2026
Memorial Day - Monday, May 25, 2026
Juneteenth - Friday, June 19, 2026
Independence Day (observed) - Friday, July 3, 2026
Labor Day - Monday, September 7, 2026
Veteran’s Day - Wednesday, November 11, 2026
Thanksgiving Day - Thursday, November 26, 2026
Day After Thanksgiving - Friday, November 27, 2026
Christmas Eve - Thursday, December 24, 2026
Christmas Day - Friday, December 25, 2026
New Year’s Eve (1/2 Day) - Thursday, December 31, 2026
New Year's Day - Friday, January 1, 2027
Additional Resources
