Support Programs We never stop looking for ways to improve your software experience. And, with nonprofit solutions by CommunityBrands, you will receive professional assistance when you need it. Whether by accessing our phone support, 24/7 online knowledgebase or our team of training experts, we have Support Maintenance options for your organization – Silver and Gold. For more information about our product Maintenance and Support plans, contact Customer Care at 800-811-0961. MIP Fund Accounting Support Available in Silver or Gold Maintenance levels, our support program includes software updates and technical expertise to keep your accounting system running smoothly. Depending on your plan, you can receive designated and extended support availability, plus discounts for training and MIP Checks & Forms.
|Maintenance & Support Plans||Silver||Gold|
|System upgrades and updates||√||√|
|Community and Support forums||√||√|
|MIP Checks and Forms discount||15%|
|Extended hours with 1-hour callback (7PM to 11PM CT), Monday-Friday||√|
|Designated Support Representative||√|
|Annual system check||√|
Fundraising Support Your fundraising system is the cornerstone of your fundraising office, and it is essential to delivering your organization’s mission. Fundraising 50 Maintenance and Support plans include: System upgrades and maintenance releases 24/7 access to the Knowledgebase and the Abila Community, powered by Higher Logic Unlimited number of support cases Free Realtime Learning Classes with a current Gold plan Millennium Maintenance & Support plans include: Product updates and maintenance releases 24/7 access to the Knowledgebase and the User Community Unlimited number of support cases For more information about our product Maintenance and Support plans, contact Customer Care at 800-811-0961.