Support Maintenance Programs

Support Programs  We never stop looking for ways to improve your software experience. And, with nonprofit solutions by CommunityBrands, you will receive professional assistance when you need it.  Whether by accessing our phone support, 24/7 online knowledgebase or our team of training experts, we have Support Maintenance options for your organization – Silver and Gold.   For more information about our product Maintenance and Support plans, contact Customer Care at 800-811-0961.  MIP Fund Accounting Support  Available in Silver or Gold Maintenance levels, our support program includes software updates and technical expertise to keep your accounting system running smoothly. Depending on your plan, you can receive designated and extended support availability, plus discounts for training and MIP Checks & Forms. 

Maintenance & Support Plans  Silver  Gold 
     System upgrades and updates     
     Community and Support forums     
     Knowledgebase     
     Phone/Chat/Web support     
     Training discount    20% 
     MIP Checks and Forms discount    15% 
     Extended hours with 1-hour callback (7PM to 11PM CT), Monday-Friday     
     Designated Support Representative     
     Annual system check     

  Fundraising Support  Your fundraising system is the cornerstone of your fundraising office, and it is essential to delivering your organization’s mission.  Fundraising 50 Maintenance and Support plans include:  System upgrades and maintenance releases  24/7 access to the Knowledgebase and the Abila Community, powered by Higher Logic  Unlimited number of support cases  Free Realtime Learning Classes with a current Gold plan  Millennium Maintenance & Support plans include:  Product updates and maintenance releases  24/7 access to the Knowledgebase and the User Community  Unlimited number of support cases    For more information about our product Maintenance and Support plans, contact Customer Care at 800-811-0961.